Face Painting Disclaimer

At Panpanworks, we are committed to maintaining the highest standards of hygiene. All brushes, sponges and equipment are thoroughly cleaned and sanitised after every event.

For hygiene and insurance purposes, our products, equipment and kit must only be handled by Panpanworks artists. Children must remain under the supervision of a parent or responsible adult at all times.

All face paints used are professional, water-based, cosmetic-grade products that comply with UK and EU safety regulations. Although these products are considered skin-safe, allergic reactions can occur in rare cases. Panpanworks accepts no liability for any allergic reaction or skin sensitivity resulting from the use of these products.

If a child or adult has particularly sensitive skin, a history of allergies, or has never been face painted before, we recommend a patch test before painting. If there is no reaction within 15 minutes, we are happy to paint them. It is the responsibility of the parent, guardian, organizers or clients to inform the artist of any allergies, medical conditions or skin sensitivities before painting begins.

In accordance with our insurance and health guidance, we do not provide face painting for children under the age of 3 years.

WE DO NOT PAINT CHILDREN UNDER 3 YEARS OLD.

It is the sole responsibility of the parent, guardian, event organiser or client to ensure that any child presented for face painting is over 3 years of age. Panpanworks accepts no responsibility where incorrect information regarding a child’s age has been provided and reserves the right to refuse service if the artist believes a child is under 3 years old.

At the artist’s discretion, a simple design on the arm or hand may be offered if appropriate. Children must be able to sit unaided and willingly participate. No person will ever be painted against their wishes or whilst asleep.

For private events, it is the organizer’s responsibility to obtain parental or guardian permission before any child is painted.

 

Service Capacity & Guest Numbers

To provide the highest quality service, each artist has a realistic maximum capacity.

Approximate service capacity:

• Standard Face Painting           10–12 full face paints per hour

• Speed Face Painting               Up to 20 simplified designs per hour

• Balloon Modelling                   10–12 balloon models per hour

• Glitter Tattoos                          12–15 tattoos per hour

• Festival glitter                          Up to 20 per hour

• Hair Wrap Braids                     Approximately 8–10 minutes per person,
                                                  depending on hair length and style
   

Where multiple services are booked during the same event
(for example face painting, glitter tattoos and balloon modelling),
the total number of guests that can be served will depend on the time booked.

Please provide an accurate estimate of guest numbers when booking.
If attendance exceeds the number originally advised, every effort will be made to accommodate as many guests as possible. However, the artist can only provide services within their realistic working capacity during the booked time, and it may not be possible to serve every guest.
 

Children will always be given priority.
Adults are welcome to receive face painting or other booked services only after all children wishing to participate have been accommodated, provided sufficient time remains within the booking.
 

If you expect larger guest numbers, we strongly recommend booking additional hours or an additional artist.
 

Outdoor Events

For outdoor events, the organiser must provide suitable shelter from sun, wind and rain.

Where a gazebo is provided, it must be securely anchored, and any guide ropes clearly marked to prevent trip hazards.

If suitable shelter is unavailable, or weather conditions are considered unsafe, Panpanworks reserves the right to suspend or terminate services. Full payment will still remain payable.

 

Gazebo & Equipment Hire

Where Panpanworks provides a gazebo or equipment:

• Children must not climb, swing or hang from the gazebo.

• The artist reserves the right not to erect, or to dismantle, the gazebo if weather conditions make it unsafe.

• Any loss, theft or damage resulting from misuse or negligence will be charged to the client.
   

Behaviour & Respect

Our artists deserve to work in a safe and respectful environment.

Abusive, threatening or aggressive behaviour towards any Panpanworks artist will result in services ending immediately. No refund or reduction in fees will be given.

The artist is not responsible for crowd control or supervising children.
The organiser is responsible for ensuring orderly queues and appropriate supervision throughout the event.
 

Health & Safety

For hygiene and safety reasons, we reserve the right to refuse face painting for anyone displaying signs of illness or skin conditions including (but not limited to):

• Cold sores

• Conjunctivitis

• Open wounds

• Head lice

• Rashes

• Contagious illnesses

• Visible symptoms of Covid-19

• Severe cold or hay fever symptoms where appropriate

Where suitable, a design on the arm or hand may be offered at the artist’s discretion.

Clients must have a clean, dry face before painting.
Eating and drinking whilst being painted should be avoided.

Panpanworks reserves the right to refuse designs considered offensive, inappropriate or unsuitable for the event.

Panpanworks holds Public Liability Insurance of up to £10 million.
A copy of our insurance certificate is available upon request.

Photography

With permission, photographs may be taken during the event for use on our website, portfolio and social media.

The organiser is responsible for ensuring any necessary parental or guardian consent has been obtained.

Please notify us before the event if you do not wish photographs to be taken.
 

Removing Face Paint

Our face paints are water-based and are easily removed using warm water and mild soap. Baby wipes are not recommended as they may irritate the skin.

If face paint is removed using an inappropriate method, any resulting skin irritation, staining or damage is the responsibility of the parent, guardian or client.

Some colours may temporarily leave a slight tint, particularly on lighter skin tones. This will naturally fade within a short period.

Whilst our paints are designed not to stain clothing, Panpanworks accepts no responsibility for accidental staining or damage to clothing, furnishings or property.
 

Venue, Access & Parking

Clients are responsible for providing accurate venue details and clear access instructions.

A safe working area and legal parking must be available upon arrival.

Any parking charges incurred during the booking are payable by the client.

Delays caused by incorrect directions or restricted access will not extend the booked service time.
 

Bouncy Castles & Inflatables

Some inflatable hire companies do not allow face painting, glitter tattoos or similar cosmetic products because they may stain or damage equipment.

If booking Panpanworks alongside a bouncy castle or inflatable, it is entirely the client’s responsibility to check with both the venue and the hire company that our services are permitted.

Should the venue or inflatable supplier refuse our services upon arrival, the booking will still be chargeable in full. No refund, reduction or extension of time will be offered.

Panpanworks accepts no responsibility for cleaning paint, glitter or cosmetic products from inflatables, venues, equipment, clothing or any other property.

If you are looking to hire an inflatable, we are happy to recommend trusted suppliers who regularly work alongside our services.

 

Payment, Cancellation & Force Majeure

Payment Terms

• A non-refundable booking fee (deposit, at least 50% of the total amount) is required to secure your booking. No booking is confirmed until the booking fee has been received and written confirmation has been issued by Panpanworks.
   

• Your booking invoice forms part of the booking agreement and confirms the agreed services, event date, venue, timings, guest numbers, travel charges and any additional services.
   

• Unless otherwise agreed in writing, the remaining balance must be paid no later than 7 days before the event.
   

• Any additional services or extra time requested during the event are subject to availability and will be charged at the current advertised rate. Payment for additional services is due immediately after the event unless otherwise agreed in writing.

• All prices are quoted in Pounds Sterling (£GBP).
   

Late Payment

If the outstanding balance is not received by the due date,
Panpanworks reserves the right to:

• Issue a payment reminder.

• Suspend further planning or communication until payment has been received.

• Cancel the booking and retain the non-refundable booking fee.

• Refuse to attend or provide services on the event date until full payment has been received.

Acceptance of any late payment does not guarantee availability if the booking has already been cancelled due to non-payment.

 

Client Delays

The booked service will start and finish at the times stated on your invoice.

Any delay caused by the client, venue, guests, or event schedule (including late arrivals, food service, speeches, entertainment overrunning or delayed access) will reduce the available service time. The booking will still finish at the agreed end time unless additional time is available and agreed by Panpanworks.

Any additional time requested is subject to availability and will be charged at the current hourly rate.
 

Cancellation, Amendments & Reductions

Any cancellation, amendment, reduction of booked services or reduction in booked hours is subject to the following terms:

• The booking fee/deposit is non-refundable.

• Cancellations or reductions made more than one calendar month before the event will forfeit the booking fee. Any additional payments made (excluding the booking fee) will be refunded where applicable.

• Cancellations, amendments, reductions in services or reductions in booked hours made within 15 working days of the event may incur the full original booking value. This is because your date and time have been reserved exclusively for you and other enquiries may have been declined.

• Once a booking is confirmed, booked hours cannot be reduced and services cannot be removed within 15 working days of the event. Any agreed amendment will not reduce the original amount payable.

• All cancellation and amendment requests must be made in writing by email, text message or WhatsApp. Verbal cancellations or amendments will not be accepted.
   

Force Majeure

Panpanworks shall not be liable for any delay, cancellation or failure to perform its obligations where such delay or failure arises from circumstances beyond our reasonable control. These include, but are not limited to:

• Severe or extreme weather conditions;

• Flooding, fire or other natural disasters;

• Road closures, serious traffic incidents or travel disruption;

• Power failures or venue closures;

• Government restrictions or public health emergencies;

• Industrial action or strikes;

• Acts of terrorism, civil unrest or other emergency situations; and

• Any other unforeseen event beyond our reasonable control.

Where possible, Panpanworks will make every reasonable effort to reschedule the booking to a mutually convenient date.

If rescheduling is not possible, any payments already received (excluding the non-refundable booking fee, unless otherwise agreed) will be handled at Panpanworks’ discretion, taking into account any costs already incurred.

If a Force Majeure event affects the client, venue or event itself, the cancellation terms above will continue to apply unless otherwise agreed in writing.

If Panpanworks is unable to attend due to circumstances beyond our reasonable control (including illness), we will provide as much notice as possible and make every reasonable effort to arrange a suitable replacement artist. If this is not possible, any payments received will be refunded in full.
 

Acceptance of Terms

To avoid any misunderstanding, please carefully read these Terms & Conditions together with your booking invoice before making any payment.

By making any payment, including the booking fee or deposit, you confirm that:

• You have read, understood and accepted these Terms & Conditions.

• You have checked that all booking details shown on your invoice are accurate.

• You agree that your invoice and these Terms & Conditions together form the contract between you and Panpanworks.

Once payment has been received, Panpanworks will assume that all booking details are correct and that these Terms & Conditions have been accepted. Any errors or requested amendments should be raised before payment is made.
 

Thank you for choosing Panpanworks Face Painting.

If you have any questions before your event, please don’t hesitate to get in touch—we’re always happy to help.
 

Ron Lo
Face Painter | Panpanworks

Instagram: @panpanworks

Email: ron.lo.ying@gmail.com

Telephone / WhatsApp: 07842 150358


Aug 2026 version